We offer a 365 day 100% Customer Satisfaction Guarantee. If you receive a damaged or incorrect product we will replace your order or refund your money with no questions asked.
Wrong size? No problem. Call or email and we will replace or refund. We provide lots of size charts for different products but we understand everyone prefers a certain fit.
We generally do NOT require you to ship your product back to us. Contact us at happytohelp@sweetdragonmama.com or call 1-800-674-9416. Please keep the packaging your order arrived in until you have spoken with us. Depending on the the situation (e.g. packaging clearly damaged in transit) we may ask you to help us by sending a picture so that we may also address this with the carrier.
Quality control is very important to us. Occasionally we may want to examine an item to see if there is a production problem or design issue. In these rare situations we will pay the return postage. Your replacement product or refund is processed immediately. We do not wait to receive the returned item.
That's it! We will guarantee your satisfaction for 365 days after purchase. We want you to LOVE the product you purchased from us, not merely be satisfied with it. Digital product refunds, due to their consumable nature are limited to technical problems that we can't resolve .Please contact us immediately and we will do our best to make things right.
We pride ourselves on quality and service. 99.9% of our customers are highly satisfied with their purchase.We know that sometimes things happen , but we will make sure you receive the utmost care and service!
Thank you!
